Director of Client Success
Job Summary
Leading a team of Client Success Managers, the full-time Director of Client Success will execute client success strategies across a defined portfolio, focusing on retention, growth, and satisfaction while working remotely.
Key Responsibilities
- Execute client success initiatives aligned with company retention and growth objectives
- Lead, coach, and develop a team of CSMs to foster a culture of accountability and continuous improvement
- Act as an escalation point for key accounts, managing churn mitigation and ensuring effective client engagement
Required Qualifications
- 8-10+ years of experience in Customer Success, Account Management, or Revenue roles
- 3+ years of experience leading client-facing teams, preferably in a SaaS environment
- Proven ability to turn strategy into executable plans with measurable outcomes
- Strong presence and ability to build trusted relationships with senior client stakeholders
- Data-driven approach to improving performance and processes
Complete Job Description
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