Director of Client Success
Job Summary
Leading a team of Client Success Managers, the full-time Director of Client Success will execute client success strategies, drive retention and growth, and ensure operational excellence while working remotely.
Key Responsibilities
- Execute client success initiatives aligned with company retention and growth objectives
- Lead, coach, and develop a team of Client Success Managers to foster a culture of accountability and results
- Manage churn mitigation and ensure consistent use of Client Success Plans and quarterly business reviews
Required Qualifications
- 8-10+ years of experience in Customer Success, Account Management, or Revenue roles
- 3+ years of experience leading client-facing teams, preferably in a SaaS environment
- Proven ability to turn strategy into executable plans with measurable outcomes
- Strong presence and ability to build trusted relationships with senior client stakeholders
- Solid understanding of customer segmentation, health scoring, and lifecycle engagement
Complete Job Description
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