Director of Client Success

Job Summary

Leading a high-performing team, the fully remote Director of Client Success will be responsible for client satisfaction, retention, and revenue growth, while developing client-specific strategies and overseeing holistic revenue cycle management.

Key responsibilities

• Lead and develop a team of Client Success Executives to ensure high-impact execution of client success strategies
• Drive value-creating insights and maintain strong executive-level client relationships through quarterly business reviews
• Proactively identify and mitigate client and operational risks while ensuring service delivery meets quality and financial targets

Required qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Marketing, Sales, or a related field, or equivalent experience
• 5+ years of progressive experience in Client Success, Account Management, or Healthcare Revenue Cycle Management (RCM)
• Demonstrated success in leading and coaching client-facing teams
• Strong knowledge of healthcare revenue cycle operations and regulatory requirements
• Proven ability to analyze complex data and translate insights into actionable strategies