Director of Commercial Mission Success

Job Summary

Leading the Commercial Mission Success organization, the full-time Director of Commercial Mission Success will manage the end-to-end customer experience for the Game Warden portfolio, from contract initiation through implementation and ongoing support, while working remotely.

Key Responsibilities

• Lead, hire, coach, and develop a team of Mission Success Managers, establishing clear expectations and career growth paths
• Own and define the Commercial Mission Success strategy, including customer segmentation and team capacity planning
• Serve as the senior escalation point for high-severity customer issues and drive cross-functional resolutions

Required Qualifications

• 10+ years of leadership experience in customer/mission success or technical delivery for PaaS or cloud infrastructure in government contracts
• Direct experience working with or supporting the Department of War (DoW) or Federal Civilian agencies
• Proven track record of owning retention and expansion outcomes, including renewal forecasting
• Working knowledge of Authority to Operate (ATO), FedRAMP, or equivalent compliance frameworks
• Strong understanding of IaaS, PaaS, and/or SaaS delivery models