Director of Commercial Operations

Job Summary

Leading the design and operation of the company's commercial operating model, the full-time remote Director of Commercial Operations will manage the Commercial Rhythm of Business, Salesforce and commercial systems roadmap, and pipeline governance while partnering across various departments to drive sustainable growth.

Key responsibilities

• Own the design and operational execution of the Commercial Rhythm of Business, defining metrics and communicating performance to executive leadership
• Lead the commercial strategy and roadmap for Salesforce and related platforms, ensuring alignment with business processes and strategy
• Establish standardized pipeline management processes, improving forecast accuracy and conversion rates while delivering executive performance reporting

Required qualifications

• 8-12+ years of experience in Revenue Operations, Sales Operations, or Commercial Operations
• Deep expertise with Salesforce and CRM strategy, including experience in CRM transformation
• Strong understanding of pipeline management, forecasting, and commercial analytics
• Proven success influencing business decisions at the senior executive level
• Experience building executive dashboards and performance reporting