Director of Customer Analytics
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Job Summary
Serving as a strategic business partner and hands-on analytics leader, the full-time Director of Customer Analytics will manage the CX analytics roadmap, develop scalable reporting solutions, and collaborate with cross-functional teams to enhance customer experience and drive business growth.
Key responsibilities:
- Serve as the primary analytics partner to CX leadership, defining strategic questions and operating metrics
- Develop and implement scalable analytics, dashboards, and reporting to monitor performance and improve customer experience
- Lead a high-performing analytics team, focusing on talent development, operational standards, and stakeholder engagement
Required qualifications:
- Bachelor's degree in Business, Analytics, Data Science, or related field; Master's degree preferred
- 10+ years of experience in customer analytics or related disciplines, with 5+ years in a leadership role
- Strong proficiency in SQL, Python, and analytics engineering concepts
- Experience with CX survey platforms and integrating operational data for insights
- Demonstrated ability to influence senior leadership and manage stakeholder relationships effectively
Complete Job Description
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