Director of Customer Experience

Job Summary

Leading the customer experience strategy, the full-time remote Director of Customer Experience will drive client satisfaction and retention while building a scalable customer success team and collaborating across functions to enhance the client journey.

Key responsibilities

• Develop and execute an enterprise-wide customer experience strategy for a consistent client experience across all channels
• Build and mentor a customer success team, providing leadership and ongoing performance feedback
• Collaborate with various teams to implement client-centric strategies and measure the impact of customer experience initiatives

Required qualifications

• Bachelor's degree
• 6+ years of experience in client experience, customer success, or related fields within a professional services organization
• Proven ability to develop and implement customer experience strategies aligned with organizational goals
• Strong analytical and strategic thinking skills
• Data-driven mindset with experience using analytics and client feedback to guide improvements