Director of Customer Experience Operations
Job Summary
As a remote, full-time Director of Customer Experience Operations, the successful candidate will manage the operational backbone connecting Implementation, Support, Success, and Enablement, ensuring a seamless customer experience through effective KPIs, playbooks, and data management.
Key responsibilities
- Build and streamline the operational processes across customer-facing teams to enhance overall customer experience
- Develop and implement KPIs and playbooks that ensure consistency and efficiency in customer interactions
- Collaborate with cross-functional teams to maintain clean data systems for informed decision-making
Required qualifications
- Proven experience in customer experience operations or a related field
- Strong understanding of customer success metrics and best practices
- Ability to work collaboratively in a fast-paced, remote environment
- Experience in developing operational frameworks and processes
- Background in SaaS or legal technology industries is a plus
Complete Job Description
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