Director of Customer Growth

Job Summary

Leading the Customer Growth initiatives across the Americas, the full-time remote Director of Customer Growth will be responsible for driving expansion through upsell and cross-sell, managing renewal uplift, and building a high-performance Customer Growth engine while collaborating with cross-functional teams.

Key responsibilities

• Own the Americas Customer Growth commercial outcomes, focusing on expansion ARR and renewal uplift
• Lead the regional Customer Growth strategy, integrating Account Management and Renewal Management efforts
• Develop and coach the Customer Growth leadership team to establish a high-performance culture and achieve regional targets

Required qualifications

• 5+ years of experience in Account Management, Customer Growth, or a related commercial post-sales role within a high-growth B2B SaaS environment
• Proven track record of achieving regional recurring-revenue targets and growing ARR through upsell, cross-sell, and renewal strategies
• Experience leading and developing managers and multiple commercial teams
• Strong proficiency with Salesforce and experience with revenue intelligence and forecasting tools
• Expertise in using AI and data to enhance seller prioritization and improve commercial outcomes