Director of Customer Marketing

Job Summary

Experienced marketers will find a full-time remote opportunity as the Director of Customer Marketing, responsible for developing and executing strategies that drive customer expansion, generate partner-sourced pipeline, and support retention through targeted, data-driven campaigns.

Key responsibilities

• Develop and execute customer marketing strategies to generate expansion pipeline and support retention
• Collaborate with Account Management and Customer Success to align marketing programs with revenue targets and strategic opportunities
• Lead the customer and partner marketing team, fostering accountability and innovation while managing the marketing budget

Required qualifications

• 8+ years of B2B SaaS marketing experience, with a focus on customer growth and demand generation
• 5+ years in customer or partner marketing, including experience with agency or technology partners
• 3+ years of people management experience, successfully developing high-performing teams
• Proven track record of generating measurable pipeline and revenue through marketing programs
• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent experience