Director of Customer Strategy
Job Summary
To support a global energy management company, the full-time salaried Director of Customer Strategy will manage the execution of a customer lifecycle operating model, develop KPI frameworks, and drive performance improvement initiatives while working remotely.
Key Responsibilities
- Refine and execute the customer lifecycle operating model, including cadence, templates, and reporting design
- Develop and maintain centralized KPI dashboards for Customer Success and Support, ensuring data accuracy and consistency
- Drive performance improvement initiatives and establish quality monitoring programs for Customer Success Managers and Support Representatives
Required Qualifications
- 10+ years of leadership experience in customer success or customer experience within B2B SaaS or services
- Experience in energy, financial services, or other complex technical B2B environments
- Deep knowledge of AI-enabled customer success tools and health scoring methodologies
- Proven ability to drive measurable impact in customer success initiatives
- Experience in designing customer lifecycle operating models and health scoring systems is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,019 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
