Director of Customer Success
Job Summary
Driving client satisfaction and project success, the full-time Director of Customer Success will lead a team in delivering complex sensory product development projects while collaborating closely with clients and account development teams in a remote capacity.
Key responsibilities
- Drive strong client satisfaction through deliverables and support scoping discussions for complex projects
- Ensure overall success of client deliverables and lead presentations to clients, identifying follow-up opportunities
- Coach and manage a team of analysts, providing performance feedback and supporting career development
Required qualifications
- At least 5+ years of experience in a consulting role on Innovation Strategy or Sensory Product Research
- Minimum of 3+ years of people management and coaching experience
- Demonstrated ability to lead complex innovation and sensory research programs
- Experience influencing innovation and business decisions through custom methodologies and sensory expertise
- Proven track record in developing scalable processes and best practices to enhance team effectiveness
Complete Job Description
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