Director of Customer Success

Job Summary

Leading customer account operations, the full-time salaried Director of Customer Success will ensure account expansion, adoption, and satisfaction while building and mentoring a high-performing Customer Success team in a remote environment.

Key responsibilities

• Own and manage customer accounts post-implementation, focusing on satisfaction and success with the product
• Lead and develop a team of Customer Success Managers, fostering a high-performance culture centered on customer satisfaction
• Collaborate with cross-functional teams to define success metrics and drive customer engagement and value from the product

Required qualifications

• 12+ years of experience in Customer Success or Account Management, including 5+ years in a leadership role within healthcare technology
• Proven track record in managing P&L and leading customer success initiatives, especially in start-ups or SaaS environments
• Strong player-coach mindset with experience mentoring teams while managing key customer accounts
• Deep understanding of customer success principles and experience navigating the full customer lifecycle
• Familiarity with AI-driven healthcare platforms and experience using CRM and success management tools