Director of Customer Success
Job Summary
To modernize the full post-sales operation, the full-time remote Director of Customer Success will oversee customer implementation, support, and success while leading AI initiatives to enhance onboarding, retention, and growth for over 9,000 customers.
Key responsibilities:
- Identify and implement AI-native strategies for delivering exceptional customer experiences
- Own retention performance, renewal forecasting, and align expansion efforts with Sales
- Establish a sustainable operating model across post-sale functions to ensure accountability and scalability
Required qualifications:
- Hands-on experience with AI and technologies that improve team efficiency in customer success
- Proven leadership in customer success or account management within B2B SaaS
- Track record of success in high-growth, fast-paced startup environments
- Deep understanding of customer success metrics and the ability to translate data into strategy
- AI-native mindset
Complete Job Description
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