Director of Customer Success

Job Summary

Driving customer engagement strategies, the full-time salaried Director of Customer Success will lead a team focused on enhancing customer adoption rates, satisfaction scores, and donor engagement while working remotely.

Key responsibilities

• Oversee the strategy and execution of high-touch customer engagement initiatives across the customer success team
• Analyze customer health insights to improve key performance indicators such as product adoption, retention, and customer satisfaction
• Collaborate with cross-functional teams to ensure a seamless customer experience and represent Customer Success in executive forums

Required qualifications

• MBA or Master's Degree
• 5+ years of experience in Account Management, Customer Success, and Growth at a company with a usage-based pricing revenue model
• 2+ years of experience leading customer-facing teams with measurable performance metrics
• Strong background in high-touch customer engagement and success planning
• Familiarity with tools like Salesforce and customer health scoring frameworks