Director of Customer Success

Job Summary

Leading a team of Customer Success Managers, the full-time Director of Customer Success will develop high-performing teams, build scalable operations, and ensure exceptional customer experiences in a remote environment.

Key responsibilities

• Lead, coach, and develop a team while fostering a culture of accountability and continuous improvement
• Drive customer satisfaction, adoption, and retention by guiding the team in building trusted relationships with clients
• Design and improve operational processes to enhance efficiency and scalability within the Customer Success organization

Required qualifications

• 5+ years of experience in Customer Success or a related customer-facing leadership role
• 3+ years of experience managing and developing Customer Success Managers or similar roles
• Proven success in building high-performing teams through effective coaching and performance management
• Experience in designing or improving Customer Success operations and processes
• Strong analytical skills with the ability to leverage data for decision-making