Director of Customer Success
Job Summary
Leading a remote Customer Success team, the full-time Director of Customer Success will develop and execute strategies to enhance customer retention and satisfaction while driving revenue growth through effective team management and collaboration across departments.
Key responsibilities:
- Lead Customer Success teams to achieve revenue goals and establish strategic success plans for customer relationships
- Monitor customer engagement data to identify risks and opportunities for expansion
- Provide coaching and support to team members, ensuring alignment with company objectives and customer needs
Required qualifications:
- 3+ years of people management experience in a leadership role
- 6+ years in customer success, account management, or SaaS experience
- Proven track record of leading teams to meet revenue goals like GRR and NRR
- Experience in building and scaling Customer Success teams or programs
- Strong analytical skills to forecast renewals and identify trends
Complete Job Description
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