Director of Customer Success

Job Summary

Leading a team of enterprise Customer Success Managers, the full-time Director of Customer Success will focus on driving product adoption, maximizing net revenue retention, and fostering strategic growth for a top-tier global account in a remote environment.

Key responsibilities

• Mentor and develop a team of CSMs while collaborating with leadership to establish best practices and enhance performance
• Drive account retention and growth by managing client relationships, executing business plans, and overseeing renewal cycles
• Partner with Sales to create multi-year strategic client plans and facilitate operational excellence through regular account reviews

Required qualifications

• 7+ years of global account management experience in media and technology, including 3+ years in a leadership role
• Proven analytical skills with the ability to design and present data-driven solutions
• Strong project management capabilities, including managing complex deadlines and stakeholder needs
• Experience with documentation, change management, and identifying upsell opportunities
• Flexibility to work regional hours and travel as needed for client engagements and trade shows