Director of Customer Success

Job Summary

To lead a complex enterprise healthcare account, the full-time remote Director of Customer Success will manage client strategy, executive engagement, and account growth while overseeing a Customer Success Manager and collaborating with cross-functional teams.

Key responsibilities

• Own the account strategy and success plan, aligning client priorities and growth opportunities while maintaining strong relationships with stakeholders
• Drive revenue attainment, retention, and expansion by identifying upsell and cross-sell opportunities and tracking account health metrics
• Lead cross-functional execution by partnering with Product, Engineering, and Operations to ensure successful implementation and delivery of client solutions

Required qualifications

• 7+ years of experience in healthcare, technology, or consulting with significant client-facing leadership experience
• Demonstrated accountability for complex healthcare accounts and ownership of account strategy and commercial outcomes
• Deep knowledge of risk adjustment and quality programs, including frameworks like CMS-HCC and HEDIS
• Experience in healthcare SaaS with collaboration on client issues and delivery prioritization
• Proven ability to engage with executive leaders and influence cross-functional teams without direct authority