Director of Customer Success

Job Summary

Leading the onboarding function for all customers, the full-time Director of Customer Success Onboarding will manage a team of onboarding specialists, oversee the end-to-end onboarding experience, and collaborate with Sales and Customer Success Management in a remote work environment.

Key Responsibilities

• Manage and develop the onboarding team across SMB, Mid-Market, and Enterprise segments
• Set strategy and standards for customer onboarding processes and ensure timely execution
• Collaborate with Sales and Operations to ensure accurate handover and implementation of onboarding plans

Required Qualifications

• 7+ years of experience in Customer Success, Onboarding, or Implementation within a technology company
• Proven experience managing onboarding teams across varied customer segments
• Strong cross-functional collaboration skills with Sales and Operations
• Experience in building or scaling onboarding processes and playbooks
• Familiarity with tools such as Salesforce or other CS/implementation platforms is a plus