Director of Customer Success

Job Summary

Leading customer success strategies, the full-time Director of Customer Success will manage a team to drive client retention and expansion while ensuring high platform utilization in a remote environment.

Key responsibilities

• Own Net Revenue Retention (NRR) across enterprise and mid-market clients by driving renewals and upselling additional products
• Establish and maintain strong relationships with revenue cycle management executives and key decision-makers
• Monitor platform usage and performance metrics to ensure clients realize financial value and ROI

Required qualifications

• 10+ years of experience in customer success, account management, or client management in a SaaS environment
• Deep experience in healthcare technology and Revenue Cycle Management (RCM) preferred
• Proven success managing complex relationships with large enterprise health systems
• Experience in hiring, onboarding, and developing a high-performing Customer Success team
• Strong executive presentation and communication skills, with the ability to articulate financial ROI to C-suite leaders