Director of Customer Success
Job Summary
To support enterprise healthcare clients, the full-time Director of Customer Success will serve as a strategic consultant, managing client relationships, driving product utilization, and collaborating cross-functionally to enhance client outcomes in a remote environment.
Key responsibilities
- Own client strategy and success plans, aligning business objectives and stakeholder priorities
- Develop deep product knowledge to provide tailored recommendations and improve client outcomes
- Translate client issues into actionable business needs, partnering with internal teams for effective execution
Required qualifications
- 7+ years of experience in healthcare technology, consulting, or population health with significant client-facing responsibilities
- Expertise in risk adjustment, quality, and population health, including familiarity with HEDIS and Stars
- Experience advising health plans or large provider organizations at a director level
- Proficiency with healthcare SaaS products and data evaluation
- Demonstrated ability to influence stakeholders and lead complex projects independently
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