Director of Customer Success
Job Summary
Owning the post-sale customer journey, the full-time Director of Customer Success will lead and scale a team of Customer Success Managers, focusing on onboarding, adoption, renewal, and expansion while leveraging AI to enhance customer value remotely.
Key responsibilities
- Lead and develop a team of Customer Success Managers, establishing clear goals and a culture of ownership
- Drive customer outcomes by owning revenue retention and expansion, and serving as an executive sponsor for strategic accounts
- Collaborate across departments to enhance customer satisfaction, product adoption, and response to critical issues
Required qualifications
- 10+ years in customer success or post-sale leadership at a B2B SaaS company, including 5+ years leading teams
- Proven track record of managing retention and expansion metrics in customer success
- Technical proficiency in SaaS, identity management, APIs, and experience with AI applications in customer success
- Data-driven mindset with experience in customer success platforms, CRM, and BI tools
- Strong executive presence and experience leading remote teams in a high-growth environment
Complete Job Description
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