Director of Customer Success
Job Summary
Owning the post-sale customer journey, the full-time Director of Customer Success will lead a team of Customer Success Managers to enhance customer onboarding, adoption, renewal, and expansion while leveraging AI to optimize operations remotely.
Key responsibilities
- Lead and scale the Customer Success team, establishing clear goals and a culture of ownership
- Drive customer outcomes by managing revenue retention and building success plans tied to security results
- Partner across the customer journey with Sales, Support, and Product teams to improve customer satisfaction and product adoption
Required qualifications
- 10+ years in customer success or post-sale leadership at a B2B SaaS company, with 5+ years leading teams
- Proven track record of managing retention and expansion metrics in a Customer Success context
- Technical credibility with CISOs and experience in SaaS, identity management, and integrations
- Hands-on experience applying AI to customer success processes and workflows
- Strong executive presence and experience leading remote teams in a high-growth environment
Complete Job Description
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