Director of Customer Success
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Job Summary
Leading the customer success strategy for the Gracenote division, the full-time Director of Customer Success will manage client relationships, drive customer engagement, and ensure satisfaction in a remote environment.
Key responsibilities
- Develop and implement customer success strategies to enhance client satisfaction and retention
- Manage a team of customer success professionals to support clients and address their needs
- Analyze customer feedback and metrics to identify opportunities for improvement and growth
Required qualifications
- Proven experience in customer success or account management roles, preferably in a technology or media environment
- Strong leadership skills with experience managing teams and driving performance
- Ability to analyze data and metrics to inform strategic decisions
- Experience working with cross-functional teams to deliver customer solutions
- Bachelor's degree in a relevant field; advanced degree preferred
Complete Job Description
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