Director of Customer Success

Job Summary

Managing an assigned portfolio of ambulatory clients, the full-time Director of Customer Success will oversee strategic relationships, ensure exceptional customer experiences, and drive operational excellence while working remotely.

Key responsibilities

• Own and manage a portfolio of ambulatory/physician practice customers, developing trusted relationships with client executives and stakeholders
• Maintain accountability for financial performance, including revenue, operating costs, and profitability, while identifying opportunities for operational efficiency
• Proactively manage client escalations and drive sustainable solutions through analytical problem-solving and cross-functional collaboration

Required qualifications

• 10+ years of experience in customer success, client services, or revenue cycle management with progressive leadership responsibility
• Strong understanding of healthcare revenue cycle operations, including coding, billing, and denials management
• Proven ability to independently manage a portfolio of clients, driving accountability for retention and revenue growth
• Self-starter with an entrepreneurial mindset and the ability to manage competing priorities effectively
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word