Director of Customer Success
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Job Summary
Leading a team of Customer Success Managers, the remote Director of Customer Success will be responsible for retention, adoption, and renewal across the ApartmentIQ customer base, coaching the team, managing high-stakes relationships, and driving proactive renewal processes.
Key responsibilities
- Lead, coach, and develop a team of Customer Success Managers across various market segments
- Own retention and renewal targets, ensuring proactive management of the renewal process
- Build and maintain executive relationships with strategic accounts, stepping in on high-stakes renewals and escalations
Required qualifications
- 10+ years in Customer Success or a related client-facing role in B2B SaaS
- 5+ years of experience leading Customer Success teams, including hiring and performance management
- Proven track record of owning retention and renewal targets for a book of business
- Experience building relationships with VP- and C-suite-level stakeholders in complex accounts
- Bachelor's degree or higher
Complete Job Description
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