Director of Customer Success Management
Job Summary
Leading and scaling a growing Customer Success Management team, the full-time Director of Customer Success Management will drive product adoption, retention, and advocacy across various customer segments while working remotely.
Key responsibilities
- Manage CSM Managers and teams to achieve quarterly NDR and lead generation goals
- Develop targeted goals focused on end-user activation, satisfaction, and retention
- Collaborate cross-functionally with Sales, Product, and Marketing to enhance customer outcomes
Required qualifications
- 5+ years of management experience in Customer Success or Technical Account Management
- 2+ years in a second-line management role
- Proven experience scaling CSM operations across multiple segments
- Experience managing user lifecycles and driving adoption of SaaS products
- Exceptional relationship-building skills with senior executives
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,487 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
