Director of Customer Success Operations
Job Summary
To support the growth of Cvent's Global Customer Success team, the hybrid Director of Customer Success Operations will develop and implement an operations strategy, drive process improvements, and manage technology initiatives while collaborating with cross-functional teams.
Key responsibilities
- Define and execute transformation initiatives in alignment with senior leadership
- Own the technical aspects of the technology stack supporting customer service operations
- Analyze performance data to improve customer experience and operational efficiency
Required qualifications
- Bachelor's or Master's degree in a related field or equivalent experience
- 10+ years of experience in Customer Services Operations, preferably in a SaaS environment
- Proven ability to manage diverse teams and prioritize tasks effectively
- Experience with business process improvement and customer service tools
- Strong analytical skills with a focus on data-driven decision-making
Complete Job Description
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