Director of Customer Support
Job Summary
Experienced professionals will find a remote, full-time opportunity as a Director of Customer Support, responsible for managing complex customer issues, diagnosing technical problems, and coordinating high-severity incidents across teams.
Key responsibilities
- Own complex customer issues from intake through verified resolution, including technical investigation and customer communication
- Diagnose issues using logs, APIs, and internal diagnostic tools while creating actionable escalations for Engineering and QA
- Coordinate high-severity incidents and participate in a global on-call rotation as a first technical responder
Required qualifications
- Five or more years of experience in technical support, site reliability, or software engineering
- Demonstrated ability to troubleshoot complex technical problems across multiple systems
- Experience with SQL and cloud observability tools
- Strong customer orientation and collaboration skills
- Familiarity with CCaaS, SIP/VoIP, and CRM integrations is strongly preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,565 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
