Director of Customer Support
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Job Summary
Leading a strategic and operational team, the full-time salaried Director of Customer Support will enhance customer satisfaction for DPMS customers across the US, focusing on staff development, service improvement, and collaboration with global teams.
Key responsibilities
- Develop and implement US service operations policies and standards to ensure consistent customer support
- Achieve service KPIs and drive a culture of continuous improvement to enhance customer satisfaction
- Manage the US Customer Remote Support budget and identify opportunities for service innovation and efficiency
Required qualifications
- Bachelor's degree in a computer-related field or equivalent relevant experience
- Minimum 8 years of experience managing technical service teams, preferably in a software application setting
- Strong people-management and analytical skills
- Proficiency with advanced IT tools and AI technologies in a call center environment
- Technical knowledge of Windows operating systems and general understanding of databases
Complete Job Description
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