Director of Customer Trust

Job Summary

Owning the Customer Trust Program, the full-time Director of Customer Trust will manage the Trust Center, lead governance and reporting for security initiatives, and oversee security business operations while working remotely.

Key responsibilities

• Run the Customer Trust Program, including customer security reviews and support for the sales team
• Lead Governance and Reporting by managing policy, security measurement, and reporting rhythms for various stakeholders
• Oversee Security Business Operations, including portfolio management, joint planning, and budget writing for the security organization

Required qualifications

• Experience building customer-facing trust or assurance programs for platform businesses
• Ability to communicate effectively at the intersection of security, sales, and executive levels
• Strong program and portfolio management skills, including budget and headcount case writing
• Experience presenting to executives, boards, and regulators
• Leadership experience managing a team of 10 or more, including managers