Director of Customer Value Advisory
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Job Summary
Leading a team of Customer Value Advisors, the full-time salaried Director of Customer Value Advisory will enhance customer and commercial outcomes by executing strategies for value realization, renewal readiness, and expansion opportunities, while working remotely.
Key responsibilities
- Lead, coach, and develop Customer Value Advisors to ensure customer value and renewal readiness
- Own net revenue retention growth by translating targets into actionable retention and expansion plans
- Partner with Sales and cross-functional leaders to align account strategies and enhance customer engagement
Required qualifications
- 10+ years in enterprise SaaS customer success, sales, or account management, with 3+ years in leadership roles
- Proven track record of driving net revenue retention growth through customer-facing teams
- Strong commercial judgment and experience with portfolio performance and account planning
- Executive presence and ability to lead teams through change and ambiguity
- Experience in managing high-value enterprise SaaS accounts, preferably with $250K+ ACV
Complete Job Description
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