Director of Delivery Excellence
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Job Summary
To enhance the quality and scalability of professional services delivery, the full-time remote Director of Delivery Excellence will act as an operational leader and delivery strategist, focusing on optimizing performance and driving excellence across Salesforce and other technologies.
Key responsibilities
- Embed in strategic accounts to evaluate delivery performance and establish action plans for long-term success
- Define and maintain delivery methodologies, playbooks, and governance across the engagement lifecycle
- Establish delivery KPIs and dashboards to monitor project health and client outcomes
Required qualifications
- 10+ years in technology consulting or professional services, with Salesforce ecosystem delivery experience
- 5+ years leading delivery operations or enterprise-scale process improvement
- Deep understanding of the Salesforce implementation lifecycle and Agile/hybrid methods
- Proven ability to stabilize performance in complex enterprise environments
- Preferred: Salesforce certifications; PMP/Agile/Lean credentials
Complete Job Description
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