Director of Digital Experience

Job Summary

Shaping and delivering a comprehensive digital strategy, the full-time remote Director of Digital Experience will manage back-end systems, data, APIs, and interoperability capabilities to ensure seamless information flow among members, clients, providers, and partners.

Key responsibilities

• Define and lead the enterprise back-end digital experience and data-sharing strategy, creating a multi-year roadmap aligned with business priorities and regulatory commitments
• Partner with internal stakeholders and clients to develop secure, reliable capabilities that facilitate data connectivity across various systems
• Guide execution of interoperability initiatives by translating requirements into delivery plans and ensuring compliance with relevant standards and regulations

Required qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field, or equivalent work experience
• 8 years of experience in operations and/or digital experience
• 5 years of management or people leadership experience
• Working knowledge of healthcare interoperability and data standards, including FHIR and NCPDP
• Ability to engage with engineering teams and communicate complex technical topics to senior leaders and stakeholders