Director of Digital Product Management

Job Summary

Driving the digital product strategy for membership, engagement, and retention, the full-time remote Lead Director of Digital Product Management will manage a cross-functional team to optimize technology solutions that enhance patient retention and service recovery operations.

Key Responsibilities

• Lead software and data engineering initiatives across key operational programs related to membership management and patient retention
• Oversee the delivery of software releases and system integrations, ensuring high reliability and data integrity
• Partner with operational leads to digitize workflows and automate processes for improved efficiency

Required Qualifications

• Bachelor's degree required; graduate degree and/or clinical background preferred
• 10-15+ years of progressive leadership experience in healthcare operations or digital product management
• 5-8+ years of experience in patient membership management and engagement programs
• Strong understanding of enterprise CRM platforms, particularly Salesforce, and EHR integration paradigms
• Proven track record of leading multi-disciplinary technology teams in delivering complex software solutions