Director of Experience Strategy
Job Summary
Leading the design and optimization of omnichannel experiences, the full-time Director of Experience Strategy will collaborate with internal teams and clients to innovate personalized customer journeys while working remotely.
Key responsibilities
- Execute core Experience Strategy deliverables, including Website/IVA Strategy and Omnichannel Plans
- Partner with leadership on advanced omnichannel and personalization strategies
- Analyze qualitative and quantitative data to generate actionable insights and strategic recommendations for clients
Required qualifications
- Bachelor's degree in marketing, communications, or a related field
- 8+ years of experience in Omnichannel Strategy, Experience Strategy, or Digital Strategy
- Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
- Strong analytical skills with experience using data to inform strategic decisions
- Proficiency with digital collaboration and journey mapping tools
Complete Job Description
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