Director of Experience Strategy
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Job Summary
Leading the design and optimization of omnichannel experiences, the full-time Director of Experience Strategy will manage core deliverables such as Website/IVA Strategy and Omnichannel Plans while collaborating with internal teams and clients to innovate personalized customer journeys, with the flexibility to work remotely.
Key responsibilities
- Execute core Experience Strategy deliverables, including Website/IVA Strategy and Omnichannel Plans
- Analyze qualitative and quantitative data to generate actionable insights and strategic recommendations for clients
- Collaborate with senior leadership to define and develop innovative deliverables that drive client success and agency growth
Required qualifications
- Bachelor's degree in marketing, communications, or a related field
- 8 years or more of experience in Omnichannel Strategy, Experience Strategy, or Digital Strategy
- Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries
- Strong analytical skills with experience using data to inform strategic decisions
- Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable)
Complete Job Description
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