Director of Fraud
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Job Summary
Building and owning the fraud function end to end, the full-time remote Director of Fraud will manage the fraud lifecycle, lead investigations, and direct responses across consumer, merchant, and payments fraud cases.
Key responsibilities
- Own the fraud lifecycle by overseeing intake, investigation, classification, response, and escalation of fraud cases
- Make decisions on routine fraud cases and present contested cases to the executive team with recommendations
- Direct responses to confirmed cases, including merchant communication, fund recovery, and law enforcement referrals
Required qualifications
- 10+ years of experience in fraud with hands-on investigation experience
- Experience in at least two areas: consumer identity fraud, merchant fraud, or payments/chargeback fraud
- Proven ability to influence teams without direct authority based on findings
- Proficiency in data analysis, including SQL and dashboard creation
- Experience in building a fraud function or case management process is a strong plus
Complete Job Description
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