Director of Global People Services

Job Summary

Leading a scalable global service delivery organization, the full-time remote Director of Global People Services will manage employee support, lifecycle administration, and benefits while leveraging AI for enhanced service efficiency and quality.

Key responsibilities

• Direct HR Services, Employee Lifecycle, and Benefits/Leave teams to establish clear accountabilities and build team capabilities
• Design and implement an AI-enabled employee support model, ensuring seamless escalation and effective case management
• Oversee employee lifecycle administration and coordinate benefits and leave programs in collaboration with various stakeholders

Required qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field; 10+ years of relevant experience may be considered
• Progressive experience in HR operations, employee services, or shared services within a multi-country organization
• Proven success in building teams and implementing service delivery models across functions or regions
• Strong knowledge of employee lifecycle processes, HR systems, and compliance administration
• Experience managing vendors and cross-functional initiatives with a focus on operational controls and continuous improvement