Director of Guest Experience Technology

Job Summary

Leading portfolio planning and resource management, the full-time salaried Director of Guest Experience Technology will oversee program management, establish governance frameworks, and drive strategic alignment while working in a hybrid environment.

Key responsibilities

• Establish delivery expectations and governance practices to ensure consistent execution across the GXT portfolio
• Serve as a strategic partner to align investment priorities with organizational objectives and facilitate resource planning decisions
• Lead a team of Technical Product Architects to translate business strategy into scalable technology capabilities and ensure alignment across initiatives

Required qualifications

• 10+ years of experience leading complex technology programs or portfolios
• Strong understanding of portfolio management, project delivery methodologies, and governance models
• Experience managing capital budgets and supporting annual planning cycles
• Exceptional executive communication skills with the ability to present to senior leadership
• Bachelor's degree in Business, Technology, Engineering, or a related field; MBA or relevant certifications preferred