Director of Loyalty Strategy

Job Summary

Leading the design of interactive loyalty programs, the full-time Director of Loyalty Strategy will manage consulting engagements, focusing on strategic direction and program definition for clients across various industries while collaborating with cross-functional teams in a remote environment.

Key responsibilities:

• Lead consulting engagement delivery across phases including discovery, strategy, program design, and road-mapping
• Utilize expertise in loyalty marketing and customer engagement to deliver significant client value
• Define strategies that create emotional connections between consumers and brands throughout the customer lifecycle

Required qualifications:

• 7+ years of experience in a strategic role at a management consulting firm or in marketing strategy for a Fortune 500 company
• Demonstrated expertise in loyalty marketing, retention strategy, and customer experience management
• Strong analytical skills with the ability to derive data-driven recommendations and evaluate program performance
• Proficient in creating compelling presentations and engaging senior clients through effective communication
• Highly collaborative with strong leadership abilities and a proven growth mindset