Director of Marketing and Communications

Job Summary

To drive Crescendo's narrative and enhance its position in the AI and customer experience sectors, the full-time remote Director of Marketing and Communications will manage PR strategies, develop thought leadership content, and oversee media relations to achieve measurable impact on brand visibility and pipeline growth.

Key responsibilities

• Develop and execute proactive earned media strategies to position Crescendo as a leader in AI and customer experience
• Manage relationships with media, analysts, and influencers while overseeing the full PR program, including press releases and awards
• Create and implement content campaigns tailored to various industries, showcasing customer success stories and driving engagement

Required qualifications

• 8+ years of experience in communications, content marketing, or editorial roles within B2B technology companies
• Proven track record of producing thought leadership materials, research reports, and campaign content
• Established media relationships in the tech, AI, or customer experience sectors
• Experience managing a PR agency with defined KPIs and performance metrics
• Strong editorial instincts with the ability to translate complex topics into engaging narratives