Director of Mobile Partner Services

Job Summary

Leading a globally distributed technical organization, the full-time salaried Director of Mobile Partner Services will oversee partner integration health, solution quality, and partner growth while ensuring operational excellence and positive business outcomes in a hybrid work environment.

Key responsibilities

• Manage the Technology Partner Program, focusing on partner success, integration governance, and operational models
• Ensure partners effectively utilize HID APIs and SDKs, overseeing pre-launch technical validation and quality standards
• Drive incident management and service recovery processes, leading responses to partner issues and establishing proactive communication strategies

Required qualifications

• Proven senior leadership experience in partner services or a related technology organization
• Strong understanding of APIs, SDKs, and cloud/SaaS platforms, with practical coding experience in languages such as Python or Java
• Experience in leading globally distributed teams and building scalable operating models
• Demonstrated commercial judgment regarding partner economics and tiering programs
• Ability to influence cross-functional teams and represent the organization with external audiences