Director of MTS Service Delivery

Job Summary

Owning end-to-end accountability for service delivery and financial performance, the full-time remote Director of MTS Service Delivery will lead a dedicated account team, manage client relationships, and drive operational excellence for a large, multi-location customer account.

Key responsibilities:

• Oversee all MTS service delivery, SLA performance, and account reporting while ensuring compliance with safety and regulatory requirements
• Develop and implement proactive service delivery strategies, including staffing optimization and performance monitoring
• Manage the account's P&L, budget, and financial performance, providing insights and variance analysis to leadership

Required qualifications:

• Bachelor's degree in Engineering, Business, Operations Management, Facilities Management, or a related field
• 5+ years of progressive field leadership or account management experience in technical services or facilities management
• Demonstrated success managing a large customer account with P&L accountability
• Proven track record in leading and developing operations teams, including hiring and coaching managers
• Hands-on understanding of technical services operations, including mechanical, electrical, plumbing, and HVAC systems