Director of Observability Architects
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Job Summary
To build out a leading practice in the observability space, the full-time remote Director of Observability Architects (Americas) will manage market-aligned teams to guide customers through onboarding, adoption, and expansion while driving product direction and technical customer success.
Key responsibilities
- Direct day-to-day operations based on leadership goals, ensuring customer adoption, retention, and expansion
- Partner with AMER Sales leadership on initiatives to drive customer engagement and success
- Attract, recruit, and mentor a diverse team of Observability Architects while enhancing customer experience programs
Required qualifications
- 3+ years of leadership experience with a background in customer-facing roles in the high-tech industry
- Experience managing managers and strong leadership coaching skills
- In-depth technical knowledge and experience in open source or cloud-first go-to-market programs
- Expertise in the observability space, particularly with Grafana or similar monitoring and visualization products
- Strong communication skills for collaboration with remote teams and diverse customers
Complete Job Description
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