Director of Operational Efficiency
Job Summary
Leading a portfolio of operational improvement initiatives, the full-time remote Director of Operational Efficiency will drive technology and process changes to enhance plan administration accuracy, scalability, and efficiency across the Strongpoint platform.
Key Responsibilities
- Develop and implement a playbook of operational improvement initiatives across Strongpoint's TPA operations
- Identify operational pain points and translate them into prioritized technology, process, and system improvement initiatives
- Project manage technology adoption and operational initiatives, ensuring completion and measurable improvements
Required Qualifications
- 10+ years of defined contribution plan administration experience, including at least 5 years in a senior or management role within a TPA firm
- Hands-on experience managing a large and diverse book of retirement plans, with a preference for 500+ plans
- Proven expertise in compliance testing, Form 5500 preparation, and audit support
- Demonstrated experience leading operational change through system migrations and technology implementations
- Familiarity with multiple recordkeeping platforms, payroll vendors, and financial services firms
Complete Job Description
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