Director of Operations

Job Summary

Overseeing and optimizing day-to-day business operations, the full-time remote Director of Operations will manage the Implementation, Client Services, and Data Operations functions, ensuring operational efficiency and alignment with company goals through process improvements and cross-functional collaboration.

Key Responsibilities:

• Oversee daily operations across core functional areas, driving process standardization and optimization
• Provide strategic direction and leadership to managers in Implementation, Client Services, and Data Operations
• Partner with executive leadership to operationalize company goals and identify gaps in processes and systems

Required Qualifications:

• 15+ years of experience in operations, business management, or a related field, with a focus on benefits administration or billing operations
• 8+ years of experience leading teams and managing managers across multiple functional areas
• Strong analytical skills to identify inefficiencies and implement scalable solutions
• Experience in a fast-paced, high-growth environment with cross-functional collaboration
• Proficiency in operational tools and systems, such as project management and business intelligence tools