Director of Operations
Job Summary
To support the urgent care business and expansion lines, the full-time remote Director of Operations will manage critical functions within the Operations department, focusing on AI-driven process improvements, clinician staffing, and capacity planning while ensuring sustainable business growth and exceptional care experiences.
Key responsibilities
- Champion responsible AI usage and implement automation opportunities to enhance operational efficiency
- Own the supply and demand model, partnering with data scientists to refine forecasting algorithms
- Continuously improve clinician staffing processes and develop oversight infrastructure for licensing and credentialing
Required qualifications
- 5 to 7 years of healthcare operations experience
- Proven track record of exceeding financial and operational goals
- Strong quantitative skills with the ability to analyze data and derive insights
- Experience with automation, tooling, and AI in operational settings
- Comfortable operating in high-growth environments with ambiguity
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