Director of Operations

Job Summary

Seeking an analytical and systems-oriented Director of Operations, the full-time remote position will manage the Operations team, oversee the client journey from inquiry to assessment scheduling, and optimize operational workflows through data-driven insights and AI integration.

Key responsibilities

• Lead the Operations team and ensure accountability for conversion rates and speed-to-lead metrics throughout the client journey
• Diagnose funnel performance issues by analyzing data to identify root causes and implement process improvements
• Manage and continuously improve the configuration of CRM and telephony systems, ensuring alignment with operational processes

Required qualifications

• 5+ years of leadership experience in high-volume operations, including at least three years managing multi-role teams
• Proficiency in data analysis tools such as Excel, Google Sheets, or SQL for diagnosing pipeline attrition
• Hands-on experience with CRM and telephony platforms, preferably HubSpot and Aircall
• Experience deploying AI agents or automation within operational workflows
• Knowledge of capacity models and departmental operating expenses, with experience in forecasting and cost management